2015_관광영어

Lesson 8_ Entertainment and Complaints 157 Situation 2 | Dealing with a Complaint Listen and Do Listen to the dialog and answer the questions. 1. How does the woman feel about the man’s action? 2. What’s the problem with the woman? a Her room is too dirty. b Her room is too noisy. c Her room has no TV set. 3. What does the man offer to do for the woman? a Move her to a better room. b Make a reservation at another hotel. c Pass her complaint to the general manager. a b c •international soccer tournament: 국제 축구 대회 •voucher: 무료 숙박권 •work out: (문제를) 해결하다 Match and Talk Match each complaint with the correct response. Practice the dialogs with a partner. 1. There are not enough towels in my room. 2. The sink is leaking in the bathroom. 3. The bed hasn’t been made, and the waste-paper basket has not been emptied, either. 4. I was assured that there would be a bottle of wine in the mini-bar, but there isn’t. a. I will send someone up to check and make up your room right away. b. I’ll have a complimentary bottle delivered immediately. c. I’ll have someone deliver more towels to your room immediately. d. Maintenance will fix the problem shortly.