2015_관광영어

Lesson 8_ Entertainment and Complaints 155 A  Look and Think ‌Look at the pictures and think about the things that hotel guests complain about or en- joy in this hotel. Get Ready B  Read and Match Match each verbs on the left with the expressions on the right. 1. sing through the sculpture garden 2. walk you a voucher 3. take American pop songs 4. give action right away a. This situation will be taken care of. b. I have a problem with my room. c. We have a variety of entertainment programs for our guests. d. Could you recommend some kind of family entertainment in the hotel ? e. Do you have any entertainment facilities in the hotel ? f. We’ll move you to a quieter and more comfortable room immediately. C  Read and Choose Choose the right expressions for each situation. 1. ‌ When you talk about entertainment fa- cilities with a guest 2. ‌ When you handle a complaint from a hotel guest • • • • • •