2015_관광영어

Lesson 3_ Concierge and Housekeeping Service 129 Check Up C  Read the passage and fill in the blanks with the words in the box. Jeonghye, a housekeeper, makes up the room; cleans the bathroom with a sponge, makes the bed, empties the wastebasket, and 1 the dirty towels with clean ones. In addition, she vacuums the carpet. When she finishes, she 2 the room off on her clipboard. She is often asked to bring extra supplies to the rooms. Minho, a concierge, is asked to explain the details of a hotel, advise guests about nearby restaurants or tourist attractions, and arrange for a taxi and courtesy car for them. In addition, he 3 the hotel for future conferences, and 4 guests to facilities near the hotel. A  Listen and answer the questions. 1. Which is the best response to the woman’s question? a b c 2. Answer the following questions. ⑴ Who is the woman looking for? a Housekeeper. b Concierge. c Babysitter. ⑵ When does the woman need this service? a Tomorrow, from 7:00 to 9:00 b Tonight, from 6:00 to 9:00 c Tonight, from 7:00 to 9:00 B  Choose the right response for each question or statement. 1. How long will it take? 2. Can you call a taxi for Room 302, please? 3. What can I do for you? 4. We’re looking for a good restaurant for dinner. a. What kind of food are you interested in ? b. What time would you like to be picked up ? c. It will take 15 minutes. If you don’t mind, I’ll send someone up right away. d. Well, this place is a mess. I need someone to make up the room right away. books checks directs replaces Adapted from: Zwier, L. J. & Caplan, N. (2007). Everday English for HOSPITALITY PROFESSIONALS.