2015_관광영어

Lesson 2_ Doorman and Bellman Service 123 A  Listen and answer the questions. 1. Which is the best response to the woman’s question? a b c 2. What is he doing? a Welcoming a guest. b Escorting a guest to their room. c Explaining the usage of the in-room amenities. Check Up C  Read the article and fill in the blanks with the words in the box. Who is this man? This man creates a welcoming environment for hotel guests and facilitates their arrival or departure. This includes opening doors, hailing taxicabs, 1 guests and 2 their bags into the hotel. This man may also be responsible for keeping their work area tidy by sweeping and removing trash. Beyond these basic duties, this man is expected to assist guests by giving directions and 3 important information about the hotel. This man also stations near the entrance and keeps an eye out for suspicious activity. providing greeting carrying B  Choose the right response for each question or statement in the box. 1. Where can I check in? 2. May I see your room key? 3. May I help you with your baggage? 4. Where can I wash my hands before I register? 5. Mind your hand in the revolving door. The door is automatic. a. Here you are. b. Thank you so much. c. Come this way, please. d. Yes, please. They are in the trunk. e. Go past the front desk and you can see the restroom sign on your left. Adapted from: Tambien, E. (n. d.). Job Description for a Hotel Doorman.